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Executive Education > Open Programs > Digital First for BFSI Leaders

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PROGRAM OVERVIEW

As the financial services industry evolves, digital transformation is no longer optional—it’s essential. This two-day training provides professionals with the insights and tools needed to drive transformation through technology, improving operational efficiency, enhancing customer service, and driving business growth. Additionally, we'll explore broader business transformation to offer a holistic understanding of how technological innovation impacts organisational strategy. By investing in this program, professionals will be empowered to lead and implement innovative solutions that define the future of banking.

Key Highlights

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Start Date
(June 2025)
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Duration

18 hours
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Mode of Delivery

Live online
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Online
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Receive a

Certificate of Completion
from SP Jain Global
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Program Fee

INR 22,000
(plus taxes per participant)

Learning Outcomes

At the end of the program, participants should be able to:

  • Gain a deep understanding of digital transformation trends and emerging technologies that are shaping the banking landscape.
  • Understand the impact of digital banking on customer experience and business processes.
  • Learn how to implement digital transformation strategies and navigate the challenges involved.
  • Develop skills to drive innovation within their departments and across the organization.
  • Understand the regulatory and security concerns surrounding digital banking technologies.

Curriculum

Our carefully crafted program content makes your learning practical, relevant and contemporary.

Session 1 - Banking Transformation – Bricks, Clicks, & BRICS

  • Digital transformation in the financial sector
  • Changing role of banks in the digital world
  • Drivers of change: Customer demography, regulatory, technological, and climate

Session 2 - Emerging Technologies in Banking

  • Artificial Intelligence and Machine Learning: AI-powered customer service (chatbots), predictive analytics for credit risk assessment, fraud detection, and process automation.
  • Blockchain and Cryptocurrencies: The role of distributed ledger technology in payments, security, and reducing fraud.
  • Cloud Computing: Benefits of cloud adoption for data storage, security, and scalability.
  • Robotic Process Automation (RPA): Automating repetitive tasks to increase efficiency and reduce human error.
  • Cybersecurity: The evolving threats in digital banking and how to safeguard against them.

Session 3 - Digital Strategy – Economics of Innovation

  • Innovation – Incubation, Innovation Labs, Venture Builders, Accelerators, Hackathons, M&A
  • Closed v/s Open – Building capabilities
  • Open banking and API-driven innovations

Session 4 - Digital Banking – New Product Development

  • Incubating Products - Digital wallets, online banking, mobile apps
  • Contactless payments and digital currencies
  • Understanding the Product Lifecycle

Session 5 - Customer Experience and User-Centric Design

  • Omnichannel banking: Integrating physical and digital touchpoints for a cohesive customer experience.
  • Enhancing customer support with AI-powered solutions like virtual assistants and chatbots.

Session 6 – Digital Adoption through go-to-market

  • Designing seamless, hyper-personalized banking experiences
  • Personalization of banking services using data analytics

Session 7 – Digital Leadership

  • Developing a digital transformation strategy: Aligning with business goals and customer needs.
  • Managing Complex Change: How to guide employees through digital adoption and overcoming resistance

Session 8 – Strategic Management of Digital Transformation

  • Project management best practices for digital initiatives.
  • Building cross-functional teams to support digital transformation.
  • Regulatory Compliance and Security in Digital Banking

Meet The Faculty

Prof. Shirish Rangnekar
Professor & Corporate Trainer

Prof Shirish Rangnekar is a multifaceted professional based in Singapore, known for his contributions as an educator, entrepreneur, and mentor in the fields of technology, innovation, and business.

He serves as an adjunct faculty member at the S P Jain School of Global Management and the Singapore Management University (School of Business), where he imparts knowledge on topics related to entrepreneurship, technology and business transformation. He founded Planck Era Consulting, a firm specialising in developing leadership understanding of digital transformation and innovation strategies.

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HOW WILL PARTICIPANTS LEARN

The following methods are included:

  • Interactive Workshops: Engaging, practical sessions to explore key technologies and processes.
  • Live Demos: Real-time demonstrations of emerging banking technologies, including AI tools, blockchain applications, and digital platforms.
  • Case Studies: Analysis of successful digital transformation efforts in the banking sector, with actionable insights.
  • Group Discussions: Opportunities for participants to share experiences, brainstorm solutions, and collaborate on ideas.
  • Assessments and Quizzes: Periodic assessments to reinforce learning and ensure comprehension

Who should attend?

Participants include:

  • Banking Executives – managing large scale strategic initiatives
  • Managers and Supervisors – managing portfolio of projects
  • IT and Tech Teams – delivery teams focusing on execution
  • Operations

Take the Next Step

For more details, or to schedule a personalised consultation, please get in touch with us.

We look forward to working with you towards achieving your learning goals.